Friday, April 22, 2011

Toxic Clients Can Hurt Your Business

I did a web search for the definition of the word "toxic". The Ohioline defines it as "Any substance that may cause death, abnormalities, disease, mutations, cancer, deformities, or reproductive malfunctions in an organism".

Some clients are kind and grateful. Others are motivated and focus on the learning and growth technique that they experience while working with you. Still others are poisonous individuals who  appear happy with the fact that they are so miserable.

I think of career individuals who work in a negative surroundings and finish up with ulcers and other stress-related issues. Well, a client can also cause issues for you that will lead to serious harm to you as an individual and your client.

Wow! That sounds serious but if they think about that the "substance" is a person's attitude and behaviours, then it is clear that having a poisonous client can not only harm you and your business but actually lead to death.

Also, make positive that you have an excellent support group who you can consult with regarding the situation. You may need to speak with a practice advisor recommended by your regulatory body.

You need to be cautious about how much to tell poisonous clients and the way you work with them. Initially, know that you can terminate the relationship at any time. make positive that you do it in a clear manner and document the encounter. You might say "I don't think that this is helpful for you and am recommending that you seek services with (name another professional or organization).

It is much simpler to keep away from issues than to try to tidy them up. Trust yourself. As soon as you feel those "nigglies" inside that are warning flags, you need to respect them and pay attention. Seek help. Make a plan. Enact it immediately and do your documentation.

If the person decides to file a formal document against you, then you will be asked for your file notes and may even be necessary to attend an interview with an appointed investigator. Because of this, it is important that you not only have taken appropriate steps with the client but have also made clear, detailed notes about what you did and why you did that.

Also, keep in mind that you can only do your best. You cannot control what the other person does so deal with it and know that you have handled this in an ethical and appropriate manner.

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